Managed IT Services
From network infrastructure to compliance frameworks and cloud architecture, we deliver the tools your business needs to operate with confidence.
Proven IT Solutions for Regulated Industries
SignalHarbor IT helps your business stay compliant, secure, and connected with enterprise-grade services designed for healthcare, legal, and professional environments.
Reliable, proactive support for your entire technology environment.
SignalHarbor IT offers comprehensive managed IT services designed to reduce downtime, improve performance, and free up your team to focus on what matters most. Whether you’re a small office or a growing practice, we proactively monitor, maintain, and support your systems — without the cost or complexity of an in-house IT department.
24/7 Remote Monitoring & Maintenance
We monitor your systems around the clock to detect issues early, apply patches, and keep performance optimized — automatically.
Unlimited Helpdesk Support
Fast, friendly tech support for your entire team — whether you need help with email, printers, apps, or hardware.
Onsite Support
When remote support isn’t enough, we show up — ensuring hands-on help for hardware, networking, and local emergencies.
IT Procurement & Vendor Management
Need new equipment? We help you source it at the right price — and we handle third-party vendors (ISPs, VoIP, software) on your behalf.
User Onboarding & Offboarding
We manage account creation, secure access, and device setup for new employees — and ensure proper removal of access when staff leave.
License & Subscription Management
Never overpay or lose track again — we keep tabs on your Microsoft 365, security tools, and other SaaS licensing needs.
Frequently Asked Questions —
Managed IT Services
What exactly is included in Managed IT Services?
You get 24×7 monitoring, proactive patching (OS and common apps), managed antivirus/EDR, helpdesk support, backup monitoring, Microsoft 365 license management, and routine maintenance. Higher tiers add stronger security (EDR/MDR, SIEM/logging), Microsoft 365 backup, encryption policies, vulnerability scans, and onsite support.
How fast do you respond when something breaks?
Critical issues (P1) are acknowledged within minutes and worked immediately; most user tickets receive same-day responses. Each plan has clear SLAs, and our premium tier includes priority response (e.g., 30-minute P1).
How is pricing structured—per device or per user?
We support either model. Most SMBs choose per-user (covers that user’s primary devices) for predictable budgeting. Servers, routers, and specialized equipment are priced separately.
What does onboarding look like and how long does it take?
Typical onboarding (1–2 weeks) includes discovery, documentation, agent deployment, security hardening (AV/EDR, MFA, patch baselines), backup checks, and a kick-off training. You’ll get a simple roadmap and who-to-call guide on day one.
Do you offer after-hours emergency support?
Yes. Critical incidents outside business hours—server/network outages, suspected breaches—are handled via an emergency line and billed at after-hours rates. Premium plans can include enhanced after-hours coverage.
What isn’t included in the monthly fee?
Project work (e.g., new server builds, cloud migrations, office moves), new hardware/software purchases, and time beyond included support hours are billed separately. We’ll quote projects up front so there are no surprises.